Refund Policy

Last Updated: 18/11/25

We want you to be satisfied with your purchase from Amoresa. This Refund Policy outlines the conditions for returns and refunds.

1. Returns

You may request a return within 14 days of receiving your order if:

  • The item is unused and in its original packaging.

  • The product is in the same condition as delivered.

Certain products may be non-returnable due to hygiene or customization.

2. Refunds

Once we receive and inspect your return, we will notify you of the refund status.
Approved refunds will be issued to your original payment method.

Processing time: 3–10 business days depending on your bank or payment provider.

3. Exchanges

We offer exchanges for defective or damaged items. Contact us within 7 days of delivery for assistance.

4. Non-Refundable Items

  • Gift cards

  • Downloadable or digital products

  • Items that are clearly marked as final sale

5. Return Shipping

Unless the item is defective, customers are responsible for return shipping costs.

6. Contact

To initiate a return or refund request, reach us at:
📞 +41 77 529 92 25